Returns - Other Regions
(For customers outside of Canada, the United States & their territories)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Final Sale items (if applicable):
Unfortunately Final Sale and/or Clearance items cannot be refunded.
Exchanges (if applicable):
We will replace items if they are incorrect sizes, defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Radicool UV Beachwear, 84 Stanley Avenue, Suite 300, Hamilton, Ontario, Canada L8P 2L3.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Radicool UV Beachwear, 84 Stanley Avenue, Suite 300, Hamilton, Ontario, Canada L8P 2L3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item(s) has(have) been deemed defective. If you receive a refund, the cost of return shipping (the lowest cost of shipping from our region to our warehouse) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.